Privacy Policy

PRIVACY POLICY

Effective Date: January 15, 2026

1. Introduction

This Privacy Policy describes how Critical Endeavors, LLC (doing business as Functional Mentoring) collects, uses, and protects your information when you visit our websites: https://functionalmentoring.com, https://functionalmentoringacademy.com, and https://functionalmentoring.academy.

Functional Mentoring is an executive and positive psychology coaching and consulting practice led by Christopher J. Colombo, MD, CEC, ACC. We are committed to protecting your privacy and maintaining the confidentiality of your information.

2. Information We Collect

We may collect the following categories of information:
- First and last name
- Email address
- Phone number
- Scheduling preferences
- IP address and browser/device information
- Cookie and tracking data
- Course progress, account activity, and form submissions
- Communications you send to us via email, SMS, or website forms

3. How We Collect Information

We collect information through:
- Website forms and appointment scheduling tools
- Email and SMS opt-ins
- Cookies and tracking technologies
- Analytics tools such as Google Analytics and Facebook Pixel
- Course platforms including Teachable and GoHighLevel
- Payment platforms including Stripe, PayPal, and Venmo
- Direct communications with you

4. How We Use Your Information

We use your information to:
- Provide and personalize coaching, consulting, and educational services
- Communicate with you via email and SMS (if you opt in)
- Schedule and remind you about appointments
- Track course progress and account activity
- Send newsletters, updates, and relevant content
- Improve our website, programs, and services
- Process payments and manage client relationships

5. Sharing of Information

We do not sell your personal information. We may share your data with third-party service providers necessary to operate our business, including payment processors, course platforms, CRM systems, scheduling software, webinar tools, and email/SMS platforms.

We do not share your mobile opt-in data or SMS consent information with third parties for marketing or promotional purposes.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information, including the use of secure platforms and limited access to personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may request access to, correction of, or deletion of your personal data at any time by contacting us at [email protected].

You may unsubscribe from email communications using the unsubscribe link provided in any message.

To opt out of text messages, reply STOP to any message or contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve site performance and user experience. These may include:
- Strictly Necessary Cookies
- Performance and Analytics Cookies (e.g., Google Analytics)
- Advertising Cookies (e.g., Facebook Pixel for retargeting)

If you are visiting from the European Union, a cookie consent banner may appear for compliance purposes.

10. Email Communications

By submitting your email address through our website, you consent to receive communications from us. You may unsubscribe at any time using the link provided in our emails.

11. Text Messaging (SMS)

We may send SMS messages to the phone number you provide only if you have given explicit consent through our website forms or by texting to join.

Messages may include appointment reminders, course engagement notifications, and coaching-related responses depending on your relationship with us. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message or contacting us at [email protected]. You may text HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

12. Regional Compliance

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA).

If you are visiting from the European Union, your data rights are governed by the General Data Protection Regulation (GDPR), including the right to access, correct, or request deletion of your data.

13. Do Not Track Signals

We currently do not respond to Do Not Track (DNT) signals from web browsers.

14. International Data Transfers

We may collect and process information from users outside the United States. Such information may be transferred to and processed in the United States.

15. Ethical Standards

We adhere to the International Coaching Federation (ICF) Code of Ethics regarding privacy and confidentiality. More information is available at https://coachingfederation.org/ethics/code-of-ethics.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

17. Contact Information